FAQs Page
About FASTHELP
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
What is FASTHELP?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Where is FASTHELP located?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How do I apply?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How to get a loan?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
What is credit limit?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How to get a higher credit limit?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
General Information
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
My current loan offer is too small! Can I get a higher loan amount?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
I don't have an Android device - can I apply on a computer or from another operating system?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Who should I contact to submit a comment, question or complaint?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How do I apply?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How long does it take to process a FASTHELP loan?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
I don't know my BVN. What do I do?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Why is my bank account required?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Can I access FASTHELP from any location?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
Security And Privacy
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Can I trust FASTHELP with my data?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Why do you need permission to my mobile device?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How do I give FASTHELP permission for my phone?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
I did not receive a phone verification code, what do I do?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Who has access to my data?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
What happens if I lose my device?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
I have forgotten my FASTHELP PIN. How can I get it back?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
Eligibility
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
What is required to receive a FASTHELP loan?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How long does the application process take?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
Account
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Why is my SIM unsupported?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How do I check my account balance and due date?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
My loan status shows 'Disbursed', but I am yet to receive funds in my account.
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Why was my loan application rejected?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
I have submitted my application but I have not yet received any notification on my loan status.
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
Card Setup
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Why do you need my card details?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
Repayment
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
How do I repay my loan?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
I have made my repayment but my account has not been updated - how come?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
I just paid back my most recent FASTHELP loan. How soon can I apply for another loan?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
What happens if I can't make a payment on my due date?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
Can I reschedule my loan repayment date?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
What happens if I don't pay back my loan?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
![Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Flogo.ef1cf466.png&w=3840&q=75)
What is the penalty for default on a loan?
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![Master Card Logo](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmastercard.4a7c5bd3.png&w=3840&q=75)
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